Effective Date: June 10 2025
Welcome to the wholesale program of KYRAN Jewelry Manufacturer. These Terms and Conditions (hereinafter "Terms") govern your application, account usage, and all orders as a wholesale customer of KYRAN Jewelry Manufacturer. By applying for a wholesale account or placing a wholesale order, you agree to be bound by and comply with these Terms.
1. Minimum Order Requirements (MOQ)
- First Order MOQ: Your initial wholesale order must meet a minimum quantity of 10pcs in mixed styles
- Reorder MOQ: Subsequent wholesale orders must meet a minimum quantity of 10pcs per style/size/maistone-size.
2. Pricing and Payment
- All prices are stated in USD.
- Payment Methods: We accept Bank Transfer, Credit Card (via third-party processor), PayPal etc.
- Payment Terms:
- For the first order, 100% upfront payment is typically required.
- All orders must be paid in full before shipment (unless otherwise agreed in writing).
- Any third-party fees or exchange rate differences incurred during payment are the responsibility of the customer.
3. Order Processing and Shipping
- Order processing typically takes 5-10 business days after receiving payment, depending on order volume and product complexity. Custom or special orders may take longer.
- We will send you an order confirmation and shipping tracking information via email.
- Shipping Costs: Shipping costs are calculated based on the order weight, volume, destination, and chosen shipping method. Shipping costs will be communicated to you upon order confirmation and must be paid along with the order value (unless otherwise agreed).
- Shipping Risk: Risk of loss or damage passes to the customer upon delivery of the goods to the shipping carrier. We recommend considering shipping insurance.
- International Shipping: Customers are responsible for all applicable duties, taxes, and customs clearance fees.
4. Returns, Exchanges, and Damages
- All sales are final unless the product is defective due to manufacturing or damaged during transit.
- Damaged or Defective Goods: If you receive damaged or defective products, you must notify us in writing within 5 days of receiving the shipment, providing clear photographic evidence. We will evaluate the situation and determine whether to provide a replacement, repair, or refund.
- Do not return goods without prior written authorization from us.
- Returns or exchanges due to customer error (e.g., ordered the wrong item, changed mind) are generally not accepted.
5. Intellectual Property and Marketing Materials
- Our website content, product images, descriptions, etc., are protected by copyright.
- Wholesale customers are permitted to use our product images and descriptions to market the specific products purchased from us. When using, please retain our branding information (if applicable) and do not claim copyright ownership of the images.
- Alteration of our images or descriptions is prohibited unless it is for resizing to fit your platform.
- Our company name, logo, or trademarks may not be used in any way that could mislead consumers into believing you are an affiliate or associated with us, without prior written consent.
6. Modification of Terms
We reserve the right to modify these Wholesale Terms & Conditions at any time. Any changes will be posted on our website and become effective immediately. Your continued placement of orders after changes are posted constitutes your acceptance of the modified Terms.
7. Contact Information
If you have any questions about these Terms or require wholesale assistance, please contact us at:
Email: info@kyranjewelry.com
Phone: +86-18576414731