Find answers to some common questions about KYRAN Jewelry Manufacturer's wholesale program here.
Q: What is your Minimum Order Quantity (MOQ)? A: Our first order MOQ is 10pcs in mixed styles. The reorder MOQ is 10pcs per style/size. (This is a summary, please refer to the Wholesale Terms for details)
Q: How can I view wholesale pricing? A: Wholesale pricing is exclusive to approved wholesale customers. You need to log in to your wholesale account to see the wholesale prices on the product pages.
Q: What payment methods do you accept? A: We accept Bank Transfer, Credit Card (via third-party processor), PayPal etc. Please see our [Wholesale Terms & Conditions] for full details.
Q: How long does order processing take? A: Orders typically take [Specific Timeframe, e.g., 5-10 business days] to process and pack after receiving full payment. This depends on the complexity of the order and current volume.
Q: How is shipping calculated? A: Shipping costs are calculated based on your order's weight, volume, destination, and chosen shipping method, or will be quoted to you upon review. Shipping must be paid along with the order value.
Q: Do you ship internationally? Are customers responsible for customs duties? A: Yes, we ship internationally. Customers are responsible for any customs duties, taxes, and clearance fees that may be incurred in the destination country, but if you want me to handle these issue, feel free to tell me.
Q: What if I receive damaged or defective goods? A: Please contact us immediately within 5 Days of receiving your shipment, providing photos of the damaged or defective items. We will arrange for a replacement, repair, or refund according to our [Wholesale Terms & Conditions].
Q: Can I use your product photos on my website? A: Yes, approved wholesale customers are welcome to use our official product photos to market the products you purchased from us. Please do not alter the images or claim copyright ownership. Refer to our [Wholesale Terms & Conditions] for full usage guidelines.
Q: How can I contact your wholesale sales team? A: You can contact us via email at info@kyranjewelry.com or phone at +86-18576414731.